The Power of an Experience
Understand. Enhance. Amplify.
An intuitive and futuristic member feedback management software, Happometer allows clubs to effortlessly capture, analyze, and act on real-time member feedback to elevate every club experience.
Automated Integration
Product Integration
Product integrations unify third-party platforms and customer intelligence, enabling teams to identify strengths, close gaps, and consistently deliver exceptional experiences.
- Automated integration with 3rd-party systems unlocks the full potential of your operations.
- API plugins to capture mission-critical sentiments from customers.
- Create eureka moments by identifying key strengths and shortfalls in your operations.
- It helps your team to grasp what they are doing well and how they can do better.
Helps You Wrap
Sentiments with AI
Make sense of every voice, instantly. Our advanced AI and NLP capabilities transform vast volumes of qualitative data into precise sentiment intelligence that drives informed action.
- Proprietary AI processes thousands of data points simultaneously.
- NLP service emphasizes context & customized data modeling.
- Generates actionable insights from open-ended text responses.
- Detects and classifies key phrases: Entities, Persons, Keywords, Dates, Places & Events.
Member Experience
Feedback Management
Understand your members in the moments that matter most. Northstar’s Feedback Management solution centralizes member sentiment across channels, locations, and departments. Gain real-time visibility into member experiences and empower managers to make faster, data-driven decisions.
- Capture the member pulse in the moment.
- Collect Transactional Feedback through multiple channels
- Customize outlet feedback forms with tailored branding and questions
- Apply frequency controls to prevent survey fatigue
- Trigger surveys at checkout via email or SMS, through random sampling, or via customer opt-in (kiosk, mobile app, QR code, or website)
- Design engaging forms for recurring and periodic surveys
- Deploy ad-hoc surveys across departments as & when needed
- Enable managers to view feedback instantly on Happometer Mobile
Assess your Events
Event Feedback Management
Transform every event into a measurable experience. Northstar’s Happometer enables seamless feedback collection, real-time engagement tracking, and post-event intelligence to evaluate success with confidence, not assumptions.
- Integrate your event registration database directly with Happometer.
- Allow event ambassadors to manage real-time attendee check-ins using any device.
- Complete your event effortlessly while Happometer manages post-event processes.
- Gain actionable insights through detailed engagement and performance analytics.
