Turn Member Feedback Into Meaningful Action
Happometer
Every member interaction offers an opportunity to learn. Happometer helps clubs collect relevant feedback, respond to concerns, and understand member sentiment across the experiences that matter.
Feedback Collection
Capture Feedback Across the Club
Connect feedback to the experiences members have across your club. Happometer captures responses through Northstar touchpoints, giving your team greater context around each interaction.
- Capture Feedback Automatically: Trigger surveys from POS transactions, tee times, room stays, events, and other supported Northstar touchpoints.
- Reach the Right Audience: Target surveys by location, item, member type, server, revenue area, and other conditions.
- Keep Surveys Relevant: Use dynamic survey logic to adapt questions based on previous responses.
Smart Delivery
Reach Members at the Right Moment
Give your club control over when feedback is requested and how often members receive surveys. Automated delivery helps you collect timely responses without overwhelming your audience.
- Set Your Own Schedule: Create one-time or recurring surveys with flexible scheduling options.
- Control Delivery Timing: Set delays between a member experience and the survey invitation.
- Protect the Member Experience: Apply frequency controls and randomized sampling to manage survey volume and reduce survey fatigue.
Response & Case Management
Turn Feedback Into Action
Give your team the tools to respond to feedback promptly and manage issues through resolution. Happometer connects member responses with the follow-up they require.
- Respond While It Matters: Receive notifications for important feedback and reply directly from the activity feed.
- Assign Ownership: Turn negative feedback into trackable cases and assign them to the appropriate team member.
- Track Resolution: Organize cases by type, priority, and status, with visibility into open and closed tickets.
Analytics & Reporting
Understand What Your Members Are Telling You
Bring individual responses and broader sentiment into one management view. Happometer helps your team identify patterns, monitor performance, and understand where attention is needed.
- Monitor Member Sentiment: Track NPS, CSAT, and Experience scores as feedback arrives.
- Identify Trends: Use visual reports to understand changes in sentiment over time.
- Make Informed Decisions: Connect feedback to specific experiences and operational areas to better understand what is working and what needs improvement.
