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December 1, 2011
Northstar names Donald F. Moro Jr. as Vice President of Marketing
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October 19 - 22, 2011
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Services >> Customer Support

Northstar's legacy of technology and product innovations lead the industry, but our client service and support approach is where we make the difference – on a human scale. Each Northstar client benefits from a tight-knit and high-energy team of specialized professionals who are personally engaged with you and your implementation's success. Together, our on-site training and consulting staff teamed with our project management leaders in the design lab offer you a range of services tailored for the needs of your club and staff.

Northstar distinguishes itself with the quality and types of services we provide to our club customers. Our expectation is that we will serve you every day in a manner consistent with the level of service you provide to your members and guests. In that regard, we offer only one "level" of service: Platinum.

Our customer care includes the following:
24/7/365 live support with Northstar technicians; no third-party call centers
Unlimited support with no hidden fees or charges
Multiple communication channels, including phone, email and knowledgebase
Downloading of updates through the internet
Commitment to total customer satisfaction
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