Atlanta, GA, July 23, 2008
– Northstar Technologies, the leading provider of on-premise Club Management
Software-as-a-Service (SaaS) to the private club and resort industry, is
pleased to announce the expansion and re-organization of its management
team to include Director of Customer Relations, Director of Customer Support
and Director of Professional Services to support the company’s growth.
The new company appointments are three leaders with records of success
and customer satisfaction in their respective disciplines: Karen Barok,
Director of Customer Relations; Shehzad Humayun, Director of Customer Support;
and Salman Khan, Director of Professional Services. |
| Director of Customer
Relations |
Karen Barok joins Northstar as a
full-time member of the team and brings over 15 years of operational, financial
and customer-facing experience in the private club industry. She began
her career in New South Wales, Australia where she received her Associate
Diploma in Accounting. There she began helping many top clubs and hotels
with process design and software tools to increase productivity and build
fiscal success. “I especially enjoy working with people to help steer a
business in the right direction. Nothing can describe the feeling of pulling
a club business into a new life of growth and expansion,” said Barok.
After relocating to the United States, Karen worked for
the University Club of the University of Missouri where she eventually
was promoted to Club Controller. While there, Karen chose and implemented
the Northstar Club Management System. “We were looking for a fully integrated
system which would provide our club with the tools to become more efficient
and effective in day to day operations. Even in its early stage, I could
see that Northstar had the base design to go beyond what any other software
provider could do. Their ability to recognize the industry’s future needs
and add effective product features is clearly evident in the enhancements
being added year after year,” added Barok. Karen’s skills and industry
involvement extend to the Hospitality Financial & Technology Professionals
(HFTP) where she served as Vice-Chair of the Club Finance Committee in
2003.
Karen will be responsible for customer-facing programs
such as the User Group Conference and will actively work with the existing
Northstar user base to develop additional training programs and product
initiatives to meet their needs to respond to changing industry and customer
requirements. “I am looking forward to working more with Northstar clients,
assisting them with system reviews, incorporating new features into their
processes, and establishing regular training and retraining sessions. Being
able to monitor the membership’s use of the club facilities and tracking
cash flow, inventory, revenues and costs, all on a real time basis, has
never been more important,” emphasized Barok.
“We are extremely happy and excited that Karen has joined
our team to help serve our customer community,” said Martin Izzi, CEO of
Northstar Technologies. “Karen is highly regarded by club-industry watchers
and consultants and will be invaluable in working with our clients to help
create programs to assist them in achieving the maximum benefits of the
Northstar system.” |
| Director of Customer
Support |
Shehzad Humayun takes on the
added responsibility of managing the day-to-day operations of the Northstar
Customer Support team. Shehzad has been with Northstar since 2003 and was
instrumental in helping launch the Northstar customer support department.
The department has grown to a team of 8 professionals and runs on a 24/7
basis.
Shehzad will be responsible for overseeing the operation
of the support team and will be involved in other customer-related activities,
providing help and advice to customers using the Northstar product and
services. He has spent the past two years working as part of the Consulting,
Implementation and Business Analysis team where he will continue with these
duties.
“I am very happy to take on this expanded role and look
forward to strengthening our already top-notch delivery of customer service
to all our clients,” said Humayun.
Shehzad brings over 5 years of experience to his new
role. Prior to Northstar, he helped develop and implement business applications
for large financial institutions in Asia. During his stay at Northstar,
he has been assigned to duties in software development, system implementation,
end-user training, costumer relations and project management.
“Shehzad is well-liked by our user community and is a
very intelligent and valuable resource for the Northstar team,” said Izzi.
“He has grown with Northstar, has a firm understanding of the club industry
and is able to convert potentially very technical and complex business
issues into easy-to-understand language for our users.”
Shehzad is a graduate of Karachi University with a Major
in Software Engineering and is based out of Northstar’s corporate office
in Atlanta, GA. |
| Director of Professional
Services |
Salman Khan will be responsible
for Professional Services and related activities, including overall planning
for new customer implementations as well as engaging with existing Northstar
customers for providing additional services. Salman will also continue
in his duties as part of the Consulting, Implementation and Business Analysis
team to promote, develop and expand the Northstar product.
“I look forward to working with our existing customers,
especially in the early stages where overall success often is triggered
by communicating closely with clients to fit the right implementation and
training program for each unique case,” said Khan. “Working to effectively
deliver on our customer’s high expectation of our products, services and
company is our goal as we move forward.”
Salman has been with Northstar since the early stages
and has seen the company grow and has grown with it. Being the founder
of Northstar’s customer support department, Salman is very familiar with
costumer needs and the importance of effective and strong relationship
building with clients.
“Salman’s experience brings a unique mix for Northstar
and our clients because he combines years of consulting experience in software
development, system implementation, end-user training, costumer touch-point
servicing and project management,” said Izzi. “Over the years, Salman has
used those qualities to gain trust and respect from our customers.”
Salman is a graduate of the University of Southern California,
Los Angeles with a Major in Engineering and a minor in Project Management
and is based out of Northstar’s corporate office in Atlanta, GA. |
| Customer and Company
Growth |
Along with expanding the senior management team,
Northstar also announces the appointment of Ali Mirza as Lead Project Manager
based in our Product Development Laboratory. Ali will oversee and coordinate
all implementation and project management activities from the development
lab. He will have direct access to the over 50 professionals that work on
the Northstar product line to support our customers.
The company’s new assignments are in response to our workforce growth over the
past 18 months which increased by over 30%. Similarly, the customer base also
saw significant growth in the same period, increasing the number of customers
by more than 50% and total product user base by more than 60% with the addition
of larger-than-average private clubs and resorts. |
| About Northstar Technologies is
the leading provider of on-premise Club Management Software-as-a-Service
(SaaS) for private clubs and resorts. Based in Atlanta, GA, Northstar delivers
totally integrated software applications enabling customers to get 360-degree
views of their business operation in real-time. Northstar offers complete
management solutions for club accounting and membership, food and beverage,
inventory and retail, banquet and catering, member activity and property
management. Northstar also offers the most advanced data communication engine
enabling staff collaboration, integrated emailing, Business Intelligence
alerts, marketing and campaign management, online web reservation and e-commerce
services to better serve club members. |
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