Northstar Expands Management Team Roles as Customer Count Increases

Atlanta, GA, July 23, 2008 – Northstar Technologies, the leading provider of on-premise Club Management Software-as-a-Service (SaaS) to the private club and resort industry, is pleased to announce the expansion and re-organization of its management team to include Director of Customer Relations, Director of Customer Support and Director of Professional Services to support the company’s growth. The new company appointments are three leaders with records of success and customer satisfaction in their respective disciplines: Karen Barok, Director of Customer Relations; Shehzad Humayun, Director of Customer Support; and Salman Khan, Director of Professional Services.

Director of Customer Relations

Karen Barok joins Northstar as a full-time member of the team and brings over 15 years of operational, financial and customer-facing experience in the private club industry. She began her career in New South Wales, Australia where she received her Associate Diploma in Accounting. There she began helping many top clubs and hotels with process design and software tools to increase productivity and build fiscal success. “I especially enjoy working with people to help steer a business in the right direction. Nothing can describe the feeling of pulling a club business into a new life of growth and expansion,” said Barok.

After relocating to the United States, Karen worked for the University Club of the University of Missouri where she eventually was promoted to Club Controller. While there, Karen chose and implemented the Northstar Club Management System. “We were looking for a fully integrated system which would provide our club with the tools to become more efficient and effective in day to day operations. Even in its early stage, I could see that Northstar had the base design to go beyond what any other software provider could do. Their ability to recognize the industry’s future needs and add effective product features is clearly evident in the enhancements being added year after year,” added Barok. Karen’s skills and industry involvement extend to the Hospitality Financial & Technology Professionals (HFTP) where she served as Vice-Chair of the Club Finance Committee in 2003.

Karen will be responsible for customer-facing programs such as the User Group Conference and will actively work with the existing Northstar user base to develop additional training programs and product initiatives to meet their needs to respond to changing industry and customer requirements. “I am looking forward to working more with Northstar clients, assisting them with system reviews, incorporating new features into their processes, and establishing regular training and retraining sessions. Being able to monitor the membership’s use of the club facilities and tracking cash flow, inventory, revenues and costs, all on a real time basis, has never been more important,” emphasized Barok.

“We are extremely happy and excited that Karen has joined our team to help serve our customer community,” said Martin Izzi, CEO of Northstar Technologies. “Karen is highly regarded by club-industry watchers and consultants and will be invaluable in working with our clients to help create programs to assist them in achieving the maximum benefits of the Northstar system.”

Director of Customer Support

Shehzad Humayun takes on the added responsibility of managing the day-to-day operations of the Northstar Customer Support team. Shehzad has been with Northstar since 2003 and was instrumental in helping launch the Northstar customer support department. The department has grown to a team of 8 professionals and runs on a 24/7 basis.

Shehzad will be responsible for overseeing the operation of the support team and will be involved in other customer-related activities, providing help and advice to customers using the Northstar product and services. He has spent the past two years working as part of the Consulting, Implementation and Business Analysis team where he will continue with these duties.

“I am very happy to take on this expanded role and look forward to strengthening our already top-notch delivery of customer service to all our clients,” said Humayun.

Shehzad brings over 5 years of experience to his new role. Prior to Northstar, he helped develop and implement business applications for large financial institutions in Asia. During his stay at Northstar, he has been assigned to duties in software development, system implementation, end-user training, costumer relations and project management.

“Shehzad is well-liked by our user community and is a very intelligent and valuable resource for the Northstar team,” said Izzi. “He has grown with Northstar, has a firm understanding of the club industry and is able to convert potentially very technical and complex business issues into easy-to-understand language for our users.”

Shehzad is a graduate of Karachi University with a Major in Software Engineering and is based out of Northstar’s corporate office in Atlanta, GA.

Director of Professional Services

Salman Khan will be responsible for Professional Services and related activities, including overall planning for new customer implementations as well as engaging with existing Northstar customers for providing additional services. Salman will also continue in his duties as part of the Consulting, Implementation and Business Analysis team to promote, develop and expand the Northstar product.

“I look forward to working with our existing customers, especially in the early stages where overall success often is triggered by communicating closely with clients to fit the right implementation and training program for each unique case,” said Khan. “Working to effectively deliver on our customer’s high expectation of our products, services and company is our goal as we move forward.”

Salman has been with Northstar since the early stages and has seen the company grow and has grown with it. Being the founder of Northstar’s customer support department, Salman is very familiar with costumer needs and the importance of effective and strong relationship building with clients.

“Salman’s experience brings a unique mix for Northstar and our clients because he combines years of consulting experience in software development, system implementation, end-user training, costumer touch-point servicing and project management,” said Izzi. “Over the years, Salman has used those qualities to gain trust and respect from our customers.”

Salman is a graduate of the University of Southern California, Los Angeles with a Major in Engineering and a minor in Project Management and is based out of Northstar’s corporate office in Atlanta, GA.

Customer and Company Growth
Along with expanding the senior management team, Northstar also announces the appointment of Ali Mirza as Lead Project Manager based in our Product Development Laboratory. Ali will oversee and coordinate all implementation and project management activities from the development lab. He will have direct access to the over 50 professionals that work on the Northstar product line to support our customers.

The company’s new assignments are in response to our workforce growth over the past 18 months which increased by over 30%. Similarly, the customer base also saw significant growth in the same period, increasing the number of customers by more than 50% and total product user base by more than 60% with the addition of larger-than-average private clubs and resorts.
About Northstar Technologies is the leading provider of on-premise Club Management Software-as-a-Service (SaaS) for private clubs and resorts. Based in Atlanta, GA, Northstar delivers totally integrated software applications enabling customers to get 360-degree views of their business operation in real-time. Northstar offers complete management solutions for club accounting and membership, food and beverage, inventory and retail, banquet and catering, member activity and property management. Northstar also offers the most advanced data communication engine enabling staff collaboration, integrated emailing, Business Intelligence alerts, marketing and campaign management, online web reservation and e-commerce services to better serve club members.